FAQs

General FAQs

1. Q: What is Matrix Traders?
A: Matrix Traders is an online store offering a variety of products, including phone accessories and more.

2. Q: How do I contact Matrix Traders?
A: You can contact us through our website's contact form, email matrixtradersllc@gmail.com, or phone +1 (469) 927-7299.

3. Q: What are your business hours?
A: Our customer service team is available to assist with questions and concerns Monday to Saturday, 9:00 am to 5:00 pm.

Ordering and Payment FAQs

1. Q: How do I place an order?
A: To place an order, simply add products to your cart, proceed to checkout, and follow the payment process.

2. Q: What payment methods do you accept?
A: We accept all major international payment methods, including credit cards, debit cards, PayPal, bank transfers, and other internationally recognized payment methods.

3. Q: Is my personal and payment information secure?
A: Yes, for details on our security measures, please refer to our Privacy Policy section.

Shipping and Delivery FAQs

1. Q: What is your shipping policy?
A: We ship using three major companies in the USA: USPS, UPS, and FedEx. Shipping typically takes 3 to 5 business days to arrive at your doorstep.

2. Q: Do you ship internationally?
A: Currently, we only ship within the USA. However, our technical team is working on expanding our shipping capabilities to international destinations in the future.

3. Q: Can I track my order?
A: Yes, you can track your order using the tracking number provided in your confirmation email.

Returns and Refunds FAQs

1. Q: Can I return or exchange a product?
A: Yes, you can return or exchange a product within 14 days of delivery.

2. Q: How do I initiate a return or exchange?
A: Please contact us through our website's contact form or email matrixtradersllc@gmail.com.

3. Q: What is your refund policy?
A: We offer a full refund or exchange for eligible returns within the 14-day return period.

Product Care and Handling FAQs

1. Q: How do I care for/maintain my product?
A: We pack each product by hand and test them before shipping. To maintain your product's quality, please handle with care and avoid exposing it to extreme temperatures, moisture, or physical stress.

2. Q: Are your products thoroughly tested before shipping?
A: Yes, we test each product before shipping to ensure it meets our quality standards.